1. About these terms
This agreement is between you (the “Creator”, “you”) and EmotiPal LTD, trading as SpaceCare (“SpaceCare”, “we”, “us”), a company incorporated in England and Wales with its registered office in London, United Kingdom.
If you are entering into these terms on behalf of a company, charity, or other legal entity, you confirm that you have authority to bind that entity, in which case “Creator” means that entity.
2. Definitions
- “Platform” means the SpaceCare web application, including the dashboard, the public course pages and hub pages it generates, the embed widgets, and any related APIs.
- “Course” means any educational product you publish through the Platform, including its text, video, audio, downloads, and metadata.
- “Learner” means a visitor who enrols in or purchases one of your Courses.
- “Content” means anything you upload, generate, or otherwise make available through the Platform.
- “Fees” means the subscription fees, usage fees, and platform fees described in clause 8.
3. Your account
You must be at least 18 years old and able to enter into a binding contract under English law to use the Platform. You are responsible for keeping your login credentials confidential and for everything that happens under your account. Notify us at hello@space.care if you suspect unauthorised access.
You must give us accurate, current information when you sign up and keep it up to date.
4. What SpaceCare is — and what it is not
SpaceCare is a tool that lets independent practitioners build and sell educational, wellbeing-oriented courses. It is a creator-economy platform, similar in spirit to Teachable or Kajabi.
SpaceCare is nota healthcare, therapy, telehealth, or electronic-health-record platform. You must not use the Platform to deliver regulated clinical care, to store patient health records, or to handle “special category” personal data under the UK GDPR (including health, biometric, or genetic data). You remain solely responsible for any professional, regulatory, or licensing obligations that apply to your practice.
5. Acceptable use
You agree not to:
- publish Content that is illegal, infringing, defamatory, harassing, hateful, fraudulent, sexually explicit involving minors, or that promotes self-harm or dangerous medical advice;
- make medical, diagnostic, or therapeutic claims that you are not qualified or authorised to make;
- use the Platform to send unsolicited marketing in breach of the UK GDPR or the Privacy and Electronic Communications Regulations;
- reverse-engineer, scrape, or otherwise abuse the Platform or its infrastructure;
- attempt to circumvent rate limits, AI usage quotas, or platform fees;
- misrepresent your identity, qualifications, or affiliation;
- upload malware, run automated load against the Platform, or interfere with other Creators’ accounts.
We may suspend or terminate accounts that breach this clause without prior notice where the breach is serious or persistent.
6. Your Content
You own your Content. By uploading or generating Content through the Platform, you grant EmotiPal LTD a worldwide, non-exclusive, royalty-free licence to host, store, transcode, transmit, display, and otherwise process that Content for the purpose of providing the Platform to you and to your Learners. This licence ends when you delete the Content or close your account, except where we are required to retain it by law or to defend a legal claim.
You warrant that you have all rights necessary to grant that licence and that your Content does not infringe any third party’s rights. You will indemnify EmotiPal LTD against any third-party claim arising from a breach of this warranty.
7. AI features
The Platform includes AI-assisted features (such as course generation and transcription) that rely on third-party large-language-model providers. AI output:
- is generated automatically and may be inaccurate, incomplete, or unsuitable — you are responsible for reviewing it before publishing;
- is provided on an “as is” basis and is not a substitute for professional advice;
- is subject to fair-use limits and quotas that we may change with reasonable notice.
By using AI features you agree that prompts you submit may be sent to our AI processors under the data-processing terms described in our Privacy Policy.
8. Fees, billing, and Stripe Connect
Subscription fees
Some Platform features require a paid plan. Subscription fees, billing frequency, and trial terms are shown at checkout and inside the billing area of your account. Unless stated otherwise, subscriptions renew automatically at the end of each billing period; you can cancel renewal at any time from your account, and cancellation takes effect at the end of the current period.
Platform fee on Creator sales
When a Learner pays you through the Platform, EmotiPal LTD charges a platform fee on each successful transaction. The current platform fee is shown inside your account; we may update it on at least 30 days’ notice, with the new rate applying only to transactions completed after the change.
Stripe Connect
Payments to Creators are processed by Stripe, Inc. and its affiliates. To accept payments you must complete Stripe Connect onboarding and agree to the Stripe Connected Account Agreement. Stripe is responsible for the payment-services relationship with you (including KYC, payouts, and chargeback handling). EmotiPal LTD is not a party to the payment between you and Stripe and is not a payment institution.
Taxes
Fees we charge you are exclusive of VAT where applicable. You are responsible for charging, collecting, and remitting any VAT, sales, or other taxes that apply to your sales to Learners, and for any professional advice you need to do so.
9. Refunds and Learner contracts
The contract for the sale of a Course is between the Creator and the Learner. You are responsible for your own refund, cancellation, consumer-rights, and customer-service policies and for honouring them. Where UK or EU consumer law (including the Consumer Contracts Regulations and the Consumer Rights Act 2015) grants Learners a right to cancel or to a refund, you must comply with those rights.
For subscription fees that EmotiPal LTD charges you directly, we will process refunds in line with the published refund policy and with your statutory rights.
10. Privacy and data protection
Our processing of personal data is described in the Privacy Policy. Where EmotiPal LTD acts as a processor for Creator-controlled personal data (typically Learner contact lists and course progress), the Privacy Policy contains the terms that apply under Article 28 of the UK GDPR. By accepting these terms you also accept those processor terms.
11. Intellectual property of the Platform
The Platform itself, including its software, branding, design, and documentation, is owned by EmotiPal LTD and its licensors and is protected by intellectual-property laws. Nothing in these terms grants you any right in the Platform beyond the limited, revocable, non-transferable licence to use it that we provide while your account is active.
12. Service availability
We work hard to keep the Platform available and secure but we do not guarantee uninterrupted service. We may carry out maintenance, deploy changes, or impose temporary limits where reasonably necessary to protect the Platform or other Creators. Where downtime is planned, we will give reasonable notice.
13. Suspension and termination
Either party may terminate the agreement at any time by closing the account (you) or by giving notice (us). We may suspend or terminate your account immediately if:
- you materially breach these terms and (where the breach is capable of remedy) fail to remedy it within a reasonable period after notice;
- your use of the Platform creates legal, regulatory, or security risk for us or for other Creators;
- you fail to pay Fees that are due;
- we are required to do so by law or by a regulator.
On termination, you will be able to export your Content for a reasonable period as described in your account. After that period, Content may be deleted in line with our retention schedule.
14. Disclaimers
The Platform is provided “as is” and “as available”. To the extent permitted by law, EmotiPal LTD excludes all implied warranties, including warranties of satisfactory quality, fitness for a particular purpose, and non-infringement. We do not warrant that the Platform will be error-free or that any AI-generated output will be accurate.
15. Liability
Nothing in these terms excludes or limits liability that cannot be excluded or limited under English law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for breach of statutory consumer rights.
Subject to that, EmotiPal LTD’s total aggregate liability to you arising out of or in connection with the Platform in any 12-month period is limited to the greater of (a) the Fees you paid to EmotiPal LTD in that period and (b) one hundred pounds sterling (£100). We are not liable for loss of profits, loss of revenue, loss of goodwill, loss of anticipated savings, or any indirect or consequential loss.
16. Changes to these terms
We may update these terms from time to time. When changes are material we will notify you by email or via the dashboard and, where required by law, ask for your consent. If you do not agree with the updated terms, you may close your account before they take effect; continuing to use the Platform after that point constitutes acceptance.
17. General
- Assignment. You may not assign or transfer your rights under these terms without our consent. We may assign to a successor in connection with a corporate reorganisation, sale, or similar transaction.
- Entire agreement. These terms, together with the Privacy Policy and any other policies referenced inside the Platform, are the entire agreement between you and EmotiPal LTD regarding the Platform.
- Severability. If any clause is held unenforceable, the remainder of these terms continues in effect.
- Third parties. No one other than you and EmotiPal LTD has any right to enforce these terms under the Contracts (Rights of Third Parties) Act 1999.
18. Governing law and jurisdiction
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising out of or in connection with these terms, except that where you are a consumer resident in another part of the United Kingdom, the courts of your home jurisdiction may also have jurisdiction.
19. Contacting us
EmotiPal LTD (trading as SpaceCare)
London, United Kingdom
Email: hello@space.care